Communardo achieves 70% weekly AI tutor adoption to transform workplace learning

From fragmented knowledge to unified learning

As a Platinum Atlassian Partner and Microsoft Solution Partner, we've built our reputation on delivering cutting-edge digital workplace solutions. But our own workplace learning wasn't keeping pace with our growth. We had PDFs scattered across SharePoint, knowledge buried in internal wikis, and training that happened through informal conversations. It worked when we were smaller, but not anymore.

The pressure was mounting from multiple directions. We'd recently acquired Scolution and needed to integrate their team quickly. Our consultants required constant upskilling on Atlassian and Microsoft technologies to maintain our partner status. And with offices across Europe, we struggled to deliver consistent training in multiple languages.

The real challenge was deeper than logistics. We needed our people to stay ahead of rapidly evolving technologies while delivering exceptional client service. Traditional training methods simply couldn't match the speed of change in our industry. Every delay in upskilling meant missed opportunities with clients.

The market was full of traditional LMS platforms, but we needed something fundamentally different. Our consultants work with complex, evolving technologies—they can't wait for quarterly training cycles. They need answers in the moment, personalized paths that adapt to their projects, and a system that learns as fast as our industry changes. When we evaluated Sana Learn, the AI-first approach immediately resonated with how we think about innovation.

Building "Chloe" in record time

Working closely with the Sana team, we went from selection to full deployment in just six weeks. The transformation happened faster than we imagined.

We started with a targeted pilot at Scolution, our newly acquired company. This gave us real-world insights into how Chloe (Communardo's Hub for Learning, Onboarding, and Employee Enablement) would handle post-acquisition integration while letting us gather feedback before the broader rollout.

After the successful pilot, we rolled out company-wide training programs, including our “Poool” methodology training, which helped standardize our service delivery across all locations. This ensured employees could quickly adopt our new cloud-based ERP tool, which modernizes how we manage commercial projects and time tracking. Through hands-on learning, teams mastered the standardized processes for order management, invoicing, and project controlling. The training not only accelerated system adoption but also equipped staff to leverage automation for invoicing, ensure seamless data integration, and meet compliance requirements - turning Poool from a new platform into a consistent, company-wide way of working.

One of the factors that made the implementation successful was Sana Learn's flexibility. We were able to keep our existing integration with Microsoft Learn, which is critical for partner certifications, while preparing to extend this capability to Atlassian University in the next phase. The platform adapts to our needs rather than forcing us to change our processes.

Sana Learn’s AI capabilities have transformed how we approach content creation. Instead of spending weeks developing training materials, we can now upload existing documentation and let Sana Learn convert it into engaging, interactive courses. Our technical documentation has been turned into key learning modules; our best practices have been transformed into structured programs; knowledge that was previously locked in individual minds or buried in folders is now accessible to everyone.

Empowering managers and employees

Chloe has become our knowledge nervous system. When a consultant needs information about a specific JIRA configuration, they don't search through documentation or interrupt colleagues. They ask Chloe, and get an instant, accurate answer with links to relevant learning materials.

The impact on our managers has been particularly noticeable. Before Chloe, onboarding a new team member meant cobbling together resources from different systems, creating ad-hoc training plans, and hoping nothing fell through the cracks. Now, managers can simply ask Chloe: "I'm onboarding a new Atlassian consultant—what steps should I take?"

Within seconds, they receive a comprehensive plan including system access requirements, relevant training enrollments, suggested mentorship activities, and integration best practices. It's not about replacing human judgment—it's about augmenting it with intelligent support.

Our employees love the personalized learning paths. A junior developer working on their first project gets different recommendations than a senior consultant preparing for a specific certification exam. Sana’s AI Tutor understands context and adapts accordingly.

The multilingual capabilities solved a problem we'd struggled with for years. Training materials are now instantly available in English, German, Albanian, and Swedish, with French, Dutch, and Finnish being added shortly. No more waiting weeks for translations or dealing with inconsistent quality from external vendors.

Measuring real impact

The numbers tell a compelling story, but the behavioral changes are even more impressive. We're seeing 70% of our learners actively using the AI Tutor every week—not because they have to, but because it genuinely helps them work better.

User satisfaction sits at 92%, measured through post-course feedback, but the business impact extends beyond engagement metrics. Our readiness for client projects has improved dramatically. When a client needs expertise in a specific Atlassian tool, we can quickly identify who has the skills or rapidly upskill team members. This agility has helped us win new contracts and deliver projects faster.

We've also seen unexpected benefits. The AI-powered search has reduced internal emails by connecting people directly to knowledge. Managers spend less time on administrative tasks and more time coaching their teams. Even our partner certification pass rates have improved because employees can practice with AI-generated scenarios.

When learning began to feel easier

As we entered 2026, it felt like the right moment to pause and reflect on what had quietly changed in how learning was experienced at Communardo.

The most surprising insight was this: there was no major campaign, no new mandate, and no dramatic intervention from the Learning Centre. We had not rebuilt our learning strategy or launched a sweeping transformation programme. Yet learner satisfaction had increased significantly, and engagement patterns had stabilised in a way we had not seen before.

What changed was not the system itself, but how people related to it.

Learning began to feel familiar, optional, and part of everyday work rather than something separate or imposed. It was structured but not controlling, available when needed, and free from pressure to participate. That reduction in friction mattered more than we initially realised. As learning became predictable and easy to access, people were far more willing to engage on their own terms.

This is where Chloe plays an important but often understated role. Its contribution was quieter: it removed uncertainty. By providing a consistent, intuitive learning environment, it reduced the mental effort required to participate. Employees no longer had to ask where to go, what to search for, or how learning fitted into their role.

Over time, that clarity allowed confidence to grow.
The result has been a noticeable shift from short-lived engagement spikes to steady, ongoing participation. Learning is becoming normalised rather than event-driven - something people return to naturally because it feels useful, relevant, and non-judgemental.

When learning feels easier, improvement tends to follow without needing to be forced.

Transforming our learning culture

Chloe has fundamentally changed how we think about learning at Communardo. It's no longer something that happens in scheduled training sessions or annual conferences. Learning is continuous, contextual, and collaborative.

Teams across the organization now actively create and share content. Our cloud architects document new solutions and instantly transform them into learning modules. Our sales team captures client interaction best practices and makes them available company-wide. Knowledge flows freely across departments and locations.

The platform has also strengthened our commitment to ethical AI. We launched an "AI Compliance & Governance at Communardo" course series to ensure everyone understands responsible AI practices.

What surprises me most is how Chloe has democratized expertise. Junior team members can access the collective of our entire organization. Senior experts can share their insights without the overhead of formal training development. The traditional barriers between knowing and teaching have knowledge dissolved.

Looking ahead

This is just the beginning of our learning transformation. We're exploring ways to extend Chloe to our partner network, helping them stay current with the latest technologies. Predictive analytics will soon help us anticipate skill gaps before they impact projects. And we're working with Sana on advanced gamification features to make learning even more engaging.

The partnership with Sana has taught us that AI doesn't replace human connection in learning - it amplifies it. By automating the mechanical aspects of training administration and content delivery, we've freed our people to focus on what matters: growing, innovating, and delivering exceptional value to our clients.

For any organization considering an AI-powered learning platform, my advice is simple. Don't think of it as digitizing your existing training. Think of it as reimagining how knowledge flows through your organization. The technology is impressive, but the real transformation happens when you empower your people to learn and teach in entirely new ways.

Chloe has become more than a platform for us. It's how we ensure that our learn-it-all culture isn't just an aspiration - it's our daily reality. And in an industry that never stops evolving, that makes all the difference.