Hinge Health boosts compliance training completion by 35% with Sana

Creating a decentralized learning ecosystem

One of our leadership principles at Hinge Health is the "learn-it-all” mentality. This principle reflects our identity as an organization—we aren't know-it-alls but learn-it-alls. It's about welcoming contrary opinions, seeking out truth, and challenging ourselves to improve daily.

This vision wasn't just aspirational. Through performance reviews and leadership goals, we actively incentivize team members to invest in their skills and up-level their knowledge. However, our previous learning setup relied on third-party content and fragmented systems, which created unnecessary barriers. We wanted to create a learning system where subject matter experts could build, publish, and share expertise.

Sana stood out because of its AI-powered content creation capabilities and its potential to turn every user into a content creator. This combination of features offered the flexibility and scalability we needed to build a truly decentralized system. When you empower people to share knowledge in an accessible, approachable format, the cross-functional collaboration opportunities become incredible.

Sana's flexibility has sparked more learning across the organization. Our R&D team builds technical documentation with interactive elements, our recruiting team published interactive and in-depth interview training for hiring managers, and our Support Team utilizes AI scenario simulations to reinforce real-world application of skills.

While our central L&D team guides the overall learning strategy, the real power lies in how different departments adapt the platform to their needs. Our decentralized approach means our training content isn't just more abundant—it's more relevant, engaging, and effective for each team's unique context.

Building a community of creators

When we launched our partnership with Sana, implementation began with making the platform feel like home. We established our brand presence by uploading fonts, colors, and visual assets, making them accessible to everyone in the organization. Building on this foundation, we developed our Content Creator certification program—a focused 30-minute training covering adult learning principles, platform functionality, and our quality standards. By connecting certified creators through a dedicated Slack channel, we've fostered a collaborative community that continues to grow.

The impact exceeded our expectations: Within two months, we launched 100 courses company-wide. The platform's seamless integration with our HR systems and LinkedIn Learning has created a comprehensive learning ecosystem that maintains compliance with healthcare industry requirements through US-based hosting.

Transforming leadership development

At Hinge Health, we recognize that great leadership drives our success. That's why we've made manager development a cornerstone of our learning strategy. While manager training has always been part of our culture, Sana has enabled us to create something more comprehensive and impactful.

We're piloting a new approach built around clear manager expectations. Rather than delivering one-size-fits-all content, we create layered learning experiences that match how leaders actually work and grow. Our program combines facilitated workshops where managers tackle real challenges in small groups with self-paced modules that let them deepen their understanding as they apply new skills.

The initial feedback has been positive. Managers appreciate having clear resources tied to specific expectations. They can exhibit their learning through practical application, and we're establishing baseline metrics to measure growth over time. This data-driven approach helps us continuously refine our program while ensuring it delivers tangible value.

What makes this particularly powerful is how it aligns with our learn-it-all culture. Managers aren't just consuming content – they're actively participating in discussions, sharing experiences, and building practical leadership skills. As we expand this program throughout 2025 and beyond, we're excited to see how it will strengthen our leadership capabilities across the organization.

Elevating compliance through engagement

One of the most significant impacts has been on compliance training. Our timely compliance training completion rates have risen significantly since we moved to Sana. The key to this success lies in personalization: engagement naturally follows when courses directly address employees' daily experiences.

"When training content speaks directly to your unique work experiences, you're more likely to engage with it," explains Delia Johnson, our Head of Compliance. "We can now link directly to relevant policies and capture attestations, which is crucial for effectively educating our employees and satisfying regulatory and contractual requirements expected of us from our business partners."

Sana's AI features have enhanced this transformation by letting team members choose between reading or listening to content. This flexibility has been a game-changer for subject matter experts who might not feel comfortable recording their own voice. With AI narration, they can create professional audio versions of their content in just a few clicks. With Sana, we can now make all of our org-wide compliance training accessible to our global workforce in Spanish, French, and Hindi—at the touch of a button. The AI handles it all, enabling us to create multilingual content with ease while ensuring consistent quality.

Sana's AI capabilities eliminate barriers to knowledge sharing. Subject matter experts across different locations can now contribute their expertise more easily. Every employee, regardless of location or language, can access the knowledge they need to perform at their best.

What excites me most is how our teams use the platform—not just for mandatory training but to share expertise across departments. The numbers speak for themselves. We've gone from manual processes and fragmented systems to a place where learning happens naturally.

We're already exploring what's next. There's so much potential to personalize learning experiences and further streamline knowledge sharing. Our teams keep finding new ways to collaborate and teach each other; that's what happens when you make learning accessible and give people the right tools. Most importantly, we're staying true to our learn-it-all mentality. It's not just a principle on paper—it's how we work day to day.