Our Solutions Engineering team plays a pivotal role in bridging the gap between our product development and client-facing teams for our latest product, Sana AI. The team prides itself on its adaptability, entrepreneurial spirit, and relentless pursuit of excellence. Many team members have joined from previous workplaces like Google AI, Spotify, BCG, and McKinsey.

It’s an exciting time to be working with AI, especially at Sana. Our goal is to build an AI assistant for work with infinite capabilities—one that can process any amount of information, answer any question, assist with all knowledge work, and ultimately solve difficult problems autonomously. This means you’ll get to work with state-of-the-art LLMs, and be on the frontlines of operationalizing the potential of AI within some of the most pioneering companies around the globe.

As the Sana AI's footprint expands through an increasing client based and users, your role will likely evolve to include the coaching and onboarding of additional solution engineers, as well as the scaling the designed and implemented solution, and the creation and the iterations on the playbooks required to make the Sana AI solutions succeed at scale.

• Provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly and accurately.
• Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge.
• Collaborate closely with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams.
• Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively.
• Identify and implement process improvements to enhance the efficiency of the sales and deployment processes.

• You have a strong technical background with experience in software engineering, systems engineering, or a related field.
• You have proven experience in a client-facing technical role, preferably within the tech industry.
• You have excellent problem-solving skills with the ability to address complex technical issues quickly and effectively.
• You have strong verbal and written communication skills and can explain technical concepts to non-technical stakeholders.
• You enjoy working collaboratively with cross-functional teams, including product managers, engineers, and sales teams.
• You have a self-starter mindset, meaning you can proactively identify issues and opportunities and tackle them without being told to do so.

• The opportunity to empower organizations across the globe to solve the world’s most important problems faster by transforming how they access knowledge with AI
• Competitive base salary complemented with a transparent and highly competitive options program
• Fast career development opportunities in a rapidly evolving entrepreneurial environment
• Hybrid work model that balances office and remote work
• A role based in Stockholm with access to centrally-located offices in NYC and London, all designed as a space for you to do your life's work.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.